Orders are shipped within 5–7 business days after processing. Tracking numbers are provided via email once orders are shipped. E-Books: Instant downloads are available immediately after purchase.

Products purchased online can be returned within 7–10 business days of purchase, provided they are unsealed and unused. Please send all returns to this address: New Life Hair Oil P.O. Box 544 Natchez, MS 39121

Customer satisfaction is our highest priority. Our products are non-refundable unless there is a factory defect. If a factory defect is confirmed, we will issue a refund to the original payment method.

Apply 2–3 drops to your scalp or affected areas twice a week. Gently massage the oil and allow it to dry for 15 minutes.

We accept all major credit and debit cards.

New Life Hair Oil is suitable for relaxed, natural, and transitioning hair.

If your package is marked as delivered but you haven’t received it, please contact USPS for assistance. Click here to contact USPS.

For all inquiries, please email us at newlifeoilcustomerservice@gmail.com.

Tracking numbers are sent via email 24–48 hours after your order has been processed. Click here to track your package.

Use the dropper to apply 2–3 drops to your scalp or affected areas. Gently massage the oil into your scalp.

You can purchase New Life Hair Oil online or at pop-up shops. Event dates and locations will be announced on our website and social media platforms. Stay updated by liking us on Facebook, following us on Instagram, and subscribing to our website.

Yes, New Life Hair Oil is safe and kid-friendly.

PRIVACY POLICY SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION? When you make a purchase from our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, and email address. Additionally, when you browse our store, we automatically receive your computer's internet protocol (IP) address, which helps us learn more about your browser and operating system. Email Marketing (if applicable): With your permission, we may send you emails regarding our store, new products, and other updates. SECTION 2 – CONSENT How do you obtain my consent? By providing us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, you consent to our collection and use of this information for that specific purpose. If we request your personal information for a secondary reason, such as marketing, we will either ask for your explicit consent or give you the opportunity to decline. ​ How can I withdraw my consent? If you change your mind after opting in, you may withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time. To do so, please contact us at newlifeoilcustomerservice@gmail.com or by mail at New Life Hair Oil, P.O. Box 544, Natchez, MS 39120. ​ SECTION 3 – DISCLOSURE We may disclose your personal information if required by law or if you violate our Terms of Service. ​ SECTION 4 – WIX Our store is hosted on Wix, which provides us with the online e-commerce platform to sell our products and services. Your data is stored through Wix’s data storage systems, databases, and the general Wix application. Wix stores your data securely on servers behind a firewall. ​ Payment: If you choose a direct payment gateway to complete your purchase, Wix stores your credit card data, which is encrypted according to Payment Card Industry Data Security Standards (PCI-DSS). Your purchase transaction data is retained only for as long as necessary to complete the transaction and is then deleted. All direct payment gateways comply with PCI-DSS requirements, ensuring the secure handling of credit card information. ​ For further information, you may review Wix’s Terms of Service and Privacy Policy: https://www.wix.com/about/terms-of-use. ​ SECTION 5 – THIRD-PARTY SERVICES The Wix Services enable you to access third-party services, products, and tools to enhance your experience. These include domain registrars, third-party applications and widgets, e-commerce payment providers, third-party designers, and more (collectively, “Third-Party Services”). You acknowledge and agree that Wix acts solely as an intermediary platform between you and these Third-Party Services and is not responsible for or liable in any way for their actions. Wix does not endorse any Third-Party Services and is not involved in monitoring transactions between you and these services. Any use of these Third-Party Services is at your own risk and is subject to their terms and conditions, which we encourage you to review before engaging with them. If you use third-party services, software, or goods while using our Services, you agree to comply with their terms of use. For instance, if you use YouTube, you must adhere to its terms of service and privacy policy. ​ SECTION 6 – SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately. If you provide us with credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we adhere to PCI-DSS requirements and implement additional industry-standard security measures. : SECTION 7 – COOKIES Below is a list of cookies used by Wix. We’ve provided this information to help you decide whether you want to opt out of cookies. Types of Cookies on Wix Sites SECTION 8 – AGE OF CONSENT By using this site, you confirm that you are at least the age of majority in your state or province of residence. If you are the age of majority, you also consent to your minor dependents using this site under your supervision. SECTION 9 – CHANGES TO THIS PRIVACY POLICY We reserve the right to update this privacy policy at any time. Please review it regularly for any changes. Updates and clarifications will take effect immediately upon posting on the website. If we make significant changes to this policy, we will notify you here to ensure you are informed about what information we collect, how we use it, and under what circumstances, if any, it may be disclosed. If our store is acquired by or merges with another company, your information may be transferred to the new owners to ensure continued product availability and service. QUESTIONS AND CONTACT INFORMATION If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, please contact our Privacy Compliance Officer: Email: newlifeoilcustomerservice@gmail.com Mail: New Life Hair Oil, P.O. Box 544, Natchez, MS 39120